Last Updated: June 26, 2025

ExpertBuddy (“we”, “our”, or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our tutoring, mentoring, and academic support platform (the “Platform”), whether via our website or mobile application.

This policy complies with applicable Indian laws, including the Information Technology Act, 2000 and IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and is aligned with international standards such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).

Who We Are

ExpertBuddy is operated by ExpertBuddy Private Limited, headquartered in India. Our platform connects students from across the globe with qualified, verified tutors for online learning, assignment help, test prep, and academic mentorship.

What Information We Collect

2.1 Information You Provide Voluntarily

This includes your full name, email address, phone number, password, country of residence, and payment details (processed securely via third parties). Tutors may provide additional information such as education, teaching experience, certifications, profile picture, video introduction, and availability. Students may provide learning goals, subject preferences, and academic details.

2.2 Information Collected Automatically

We collect information such as your IP address, device type, browser version, operating system, session duration, pages visited, and interactions through cookies, log files, and analytics tools like Google Analytics and Meta Pixel.

2.3 Information from Third Parties

We may receive information from third-party platforms, including social logins (Google, Facebook), background check partners (with your consent), and partner institutions for onboarding or referral purposes.

How We Use Your Information

We process your personal data to deliver and improve services, facilitate communication between students and tutors, provide technical support, monitor usage, analyze trends, prevent fraud, and ensure platform security. We may use your data (with consent) to send promotional emails or personalized suggestions based on your activity.

Legal Bases for Processing

Depending on your location, we may process your data on one or more of the following grounds:

  • Consent (e.g., for marketing, profile publishing)
  • Contractual necessity (e.g., class delivery, payment processing)
  • Legal obligation (e.g., tax reporting, fraud detection)
  • Legitimate interest (e.g., platform optimization, internal analytics)
  • Vital or public interest (e.g., emergencies)

Sharing and Disclosure of Data

We may share your data with trusted service providers such as payment processors, hosting providers, email/SMS vendors, background verification agencies, and analytics partners. We may also share limited information between tutors and students to enable session scheduling. We do not sell personal information.

We may disclose your data when required by law, during legal proceedings, or in connection with a business transfer such as a merger or acquisition.

International Data Transfers

Your personal data may be processed and stored in countries outside your own. These transfers are conducted with appropriate safeguards such as Standard Contractual Clauses, binding agreements, or explicit user consent.

Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data. You may also object to or restrict certain types of data processing, or withdraw previously granted consent (such as for marketing).

To exercise any of these rights, email admin@expertbuddy.com with the subject “Privacy Rights Request.” We may require identity verification and will respond within the timeframe required by law.

Data Retention

We retain personal data only as long as necessary to provide services, fulfill legal requirements, and resolve disputes. Tutor payment data may be stored for up to seven years for tax compliance. Inactive accounts may be anonymized or deleted unless legal obligations require otherwise.

Data Security

We take technical and organizational measures to safeguard your data, including SSL encryption, secure hosting, limited access, password hashing, multi-factor authentication, and regular security reviews. In the event of a data breach, we will notify affected users and regulators as required by law.

Children’s Privacy

The Platform is not intended for children under 13 without verified parental consent. We do not knowingly collect data from minors. If a parent or guardian becomes aware of a child’s unauthorized use, they should contact us to request deletion of the data.

Cookies and Tracking Technologies

We use cookies and similar technologies to maintain session integrity, remember user preferences, and analyze behavior. Types include essential cookies, analytics cookies, functional cookies, and marketing cookies. You can manage or disable cookies through browser settings or opt-out tools provided by analytics providers.

Changes to This Privacy Policy

We may update this policy from time to time to reflect legal, technological, or operational changes. When significant updates are made, we will notify you through the Platform or email. Continued use of the Platform indicates your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact:

ExpertBuddy Private Limited
📧 Email: admin@expertbuddy.com
📞 Support: support@expertbuddy.com
🌐 Website: https://www.expertbuddy.com
🏢 Address: 41A Samrathal Sadan, Jaipur, Rajasthan, India

For data subject access requests under GDPR or CCPA, use the subject line: “Privacy Rights Request” and include sufficient details to help us identify and verify your request.